The Cushion Co delivered as promised and on time. I cannot fault their product – my ten cushions were exactly what I wanted – and their customer service was excellent . The nice thing is that they have real people to answer queries.
My Sun lounger cushion took a little longer then I expected but it was worth the wait fabric I picked online was exactly how it looked in real life and the workmanship, beautiful. Would not hesitate ordering from them again.
When I initially ordered my cushions, I did not order the correct size. Rachel emailed me to shortly after order to see if I had ordered the correct size as the measurements were odd. She was very patient while I triple checked prior to them making the cushions.
The quality of the product and customer service are both good . I had an issue with my order and it was resolved quickly – and they went above and beyond by delivering an unexpected “make-good.” Although they don’t have a telephone line, they were prompt with replying to my emails.
At the beginning I was a little scared of buying rather expensive custom cushions online, but then i started chatting to Reina and I asked her all the questions referring the company and how it worked. Reina was wonderful, I was in a hurry so didn’t take up the offer of the free fabric samples and she gave me here take of the colours on offer.
” I have taken some pics of the cushions …I thought you might like to see. Great Job they look fabulous !”
This is the best looking, best made cushion I’ve had ordered. I’m glad I came across your website! The seams and fabric pattern line up well . I’ve tried other Aussie companies but yours was better value.
I was concerned about buying from you guys as you don’t have a track record and many reviews but I was pleased with quality and communication.
Ordered these online through the site. I didn’t have any issues. Took a just under 4 weeks to get the cushions but I was expecting that. Not a problem for me. Workmanship is very good. One seam is slightly crooked but you’d never really notice. fabric have a premium texture and feel to it. Very pleased with the purchase. Only complaints – the fabric colour is slightly off from the picture but I didn’t ask for a sample/swatch so my bad. It still looks great. I thought the price is a bit on the high side for a cushion.